Privacy Policy

How We Protect Your Information

At PristineGreen Castro Valley Turf Solutions, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

We only collect information that helps us serve you better and provide accurate quotes for your artificial grass installation project.

Information We Collect

When you contact us for a quote or consultation, we collect basic information including:

• Your name and contact information (phone number and email address)
• Your property address where the installation will take place
• Details about your project, such as the size of your lawn and what type of turf you are interested in
• Photos you provide of your space to help us prepare an accurate quote

We do not collect sensitive financial information. Payments are processed through secure third-party services that have their own privacy policies.

How We Use Your Information

We use the information you provide to:

• Prepare accurate quotes for your artificial grass installation
• Schedule consultations and installation appointments
• Communicate with you about your project
• Send you installation care instructions and warranty information
• Follow up after installation to ensure you are satisfied

We will never sell your personal information to third parties or use it for purposes unrelated to your service.

Email and Phone Communication

When you provide your email address or phone number, we may use it to send you important information about your project, including quotes, scheduling details, and installation instructions.

If you would like to stop receiving communications from us, simply let us know by calling or emailing, and we will remove you from our contact list.

How We Protect Your Data

We take reasonable steps to protect your personal information from unauthorized access, including:

• Storing customer information in secure systems with limited access
• Using secure communication methods when discussing your project details
• Training our team to respect customer privacy and handle information properly
• Deleting or archiving information we no longer need for business purposes

Information Sharing

We do not share your personal information with outside parties except in these limited situations:

• When required by law or to respond to legal processes
• With payment processors to complete transactions (they have their own privacy policies)
• With our insurance company if needed for a claim related to your project

We never sell or rent your information to marketers or unrelated third parties.

Cookies and Website Data

Our website may use basic cookies to improve your browsing experience and help us understand how visitors use our site. These cookies do not collect personal information unless you voluntarily provide it through our contact forms.

You can disable cookies in your browser settings if you prefer, though some features of our website may not work as well.

Your Rights

You have the right to:

• Request a copy of the personal information we have about you
• Ask us to correct any inaccurate information
• Request that we delete your information (unless we need it for legal or business reasons)
• Opt out of marketing communications at any time

To exercise any of these rights, simply contact us using the information below.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page and notify customers with active projects if the changes affect how we handle their information.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please contact us. We are happy to discuss our practices and address any concerns you may have.